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How to reset preferences as well as a step-by-step checklist strategy of what to do when your InDesign app crashes or your document becomes corrupted. What do you do when InDesign and past versions is crashing? Here is a checklist of ideas:. Is the problem the InDesign application, or something wrong with your file? Before you start any programs, try running housekeeping operating system utilities like DiskWarrior or CCleaner before starting InDesign again.
Some Windows 10 users manually empty the Temp folder on a regular basis. Sometimes the screen is not redrawing. Try: Shift-F5 to force a redraw. What looks like a bug will often vanish. See Font Settings.
Do you get the same problem in a new file, or does it only happen in one problem file? This can help you determine if its the InDesign application or a corrupt file. Working on a network server drive can work OK.
Network problems can cause crashing. InDesign and newer is better at network drives. Usually caused by a 3rd-party software, possibly a browser plug-in. Try rebooting and loading InDesign.
If it works, then load the browser and see if it breaks. Missing the File Info dialog? The Component Information dialog can tell you potentially useful info about the history of your file.
With admin privileges, create a new user and launch InDesign. This will tell you whether or not the user account is corrupted. While installing, Import previous settings and preferences seems to trigger operational issues for some.
Turn this off. Custom preferences are written to file each time you quit InDesign, but can get corrupted if it crashes. Simply delete them or move them elsewhere and restart.
InDesign will write a new set of preferences. Click Yes to this message:. Go one level above this folder to the preferences file named InDesign Defaults. If you make a backup copy of this file, you can restore it copy it back if the original file becomes corrupt. Some say the keyboard method works better than the manual file delete method. In worst cases, some users delete all files under these two folder locations. InDesign to Adobe InDesign.
This is a feature that shows you alternate glyphs. In CC and possibly newer, this feature proved to be buggy. Try turning these features off. I still keep these off, because they are seldom needed. If you are using InDesign CC The most common problem is font activation plug-ins, since they rely on the OS, InDesign, and the plug-in all to work well together.
Try shutting down font management software. First, try the export to IDML trick. Next, try the Divide and Conquer technique. If you isolate a page, move half the objects to the pasteboard and test again. If it is a graphic, open the graphic file and re-save to a new filename and different format. Place it back onto the page. If it is a textframe, copy the text out to a text editor to remove all formatting. Try to replace back in. You might try to uninstall and then reinstall InDesign using the Creative Cloud app.
Some run the Adobe cleaner utility before reinstalling:. InDesign temporarily saves, or caches, information about the documents you are working on, to be recovered if InDesign crashes. When you restart, InDesign attempts to recover and reopen the problem file, causing it to crash again. The solution to this is to delete the cache files:. Right-click on the InDesign icon in the taskbar.
Click Go. Method 2: Hold down the Opt key when using the Go menu. The Library folder shows. Note: drag the Library icon to the Dock, sidebar, or toolbar, making it accessible. Enter the password, and press Return. Close Terminal. The Library folder is now visible in Finder. Delete half the pages, and see if the problem goes away. If so, now you know which half of the file is the problem. Return to the original file, and remove half of the section you previously removed. Keep deleting segments of the file to narrow the problem to a single page or pages.
Rebuild those pages to heal the problem. Use the Move Pages command in the Pages panel menu to push pages from a damaged document into a new document with the same page setup. A single corrupt story can be the source of the problem. Try exporting all the text, then deleting one or more of the text frames and see if the problem clears.
If so, replace the exported text into new text frames. Actually, any frame object can be the source of crashing. Try deleting a frame object to resolve crashing. Try deleting first the unused paragraph, character, object, table, and cell styles, and color swatches, and see if the problem clears. Sometimes you need to get the text out of the file so that you can rebuild the project.
Yes, that will cost much time. Markzware offers a File Recovery Service. You pay the larger fee only if they are able to recover your file. This will compact and clean up the file, keeping the database smaller, and less prone to corruption. Practice saving named backups. If the document corrupts, you can go back to a workable version without much loss. Files saved in Dropbox have backups.
A free plug-in called Radish can save versions for you. Mac Time Machine could be a resource to retrieve an older version. It makes the file larger, and printing slows down. Or plan and build a donor InDesign file with correctly-made examples of pieces of your documents, and this could be designed to complement your branding guidelines. Old PostScript Type 1 fonts should be long gone and will not be supported beginning January Remove old PostScript Type 1 fonts.
Use only OpenType versions of fonts. This makes the file more prone to corruption. If InDesign always crashes on a particular page, it might be that placed graphic that is corrupt; therefore replacing the placed not pasted graphic can be an easier operation.
New with InDesign is an automatic checking for damage as you open the file. If it detects corruption, InDesign automatically repairs it. Adobe might be able to help: email or link your file to idfile adobe. Thank-you, Mike! So far, the only real problems I have experienced with InDesign docs are ones that I have created myself. Hoping to get some 'real-world' work soon, and expect that I will run into issues where your list of trouble-shoots and preventative suggestions will save large parts of my anatomy and brain!
Thank you Mike and crew! I am impressed. I book marked this for future reference. I have been using CS4 for 12 years on an old 17" Macbook pro that hasn't been online in 9 years so apple can't update the OS.
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